Email has been announced dead for multiple times over the last decade. However, as we’ve seen in an earlier post, email marketing should be an essential part of your marketing mix. According to a 2011 study by eMarketer an astonishing 97% of small business use email marketing to connect with their customers.
When it comes to email marketing, the first hurdle to overcome is email open rate. Because if you can increase your open rates, you’ll be able to boost your email conversion rate too. Makes sense, right? Even if you give away the most beautiful vacation to your subscribers, if they don’t open the email they will never find out.
A deep understanding of your customers as well as their needs and habits, their tone of voice and everything else that is part of their unique personality is key in creating an effective email marketing strategy.
One of the first step to always ask yourself if: “If I received this email from another company, would I open it?” But what if you want more? A weak open rate can be the sign of many different things. Let’s look at them and see how you can improve the open rates for your company.
Average open rate
Before diving into improving your individual open rates, let’s first look quickly at some averages. While an average open rate depends on different industries and email providers. As soon as you start diving below 15% it should be setting off some alarm bells. A lot of email providers give you the option to provide the industry you’re operating in and helps you to give the average numbers per industry. If you don’t know where you need to look, the amazing folks over at Constant Contact have a great overview that is regularly updated.
As you can see from the table the worst performing industry to be in concerning open rates is the insurance one with an average open rate of 6.95%. The biggest open rates come from the child care services industry with a whopping 40.25%. If you score even higher with your newsletter, there is time right now for high-fiving your colleagues 😉 but nevertheless you should always try to improve!
So what are the things to look at when improving?