Inbound Rocket

Seven Tips For Creating The Optimal Cross-Channel User Experience

Seven Tips For Creating The Optimal Cross-Channel User Experience

Nowadays users interact with your company through many different channels. What might start on the web, might go to mobile and tablet applications, emails, print, radio, social media, by talking to your employees on the phone for customer support, etc., etc.

When users engage with your company through a particular channel, they don’t consider it to be the “email channel” or the “mobile channel” (as you might describe the different touch points internally). They just see it as one of the many interactions that make up their entire user experience with your company.

Cross-channel marketing or multi-channel marketing or omnichannel marketing or whatever term you prefer internally is all about engaging with your customers or leads across every channel and any device you might think of.

The subject itself is something you might have heard about before somewhere. Although you might have thought about it before, or you might already dipped your toes a bit in the water regarding cross-channel user experiences, a lot of companies are still missing out on a lot of opportunities to make it work for their business.

Having a consistent customer experience across different channels increases the brand awareness and helps deliver a higher conversion in the end. But what are the items that a good User Experience design needs to adhere to achieve this? Resmini and Rosati, authors of the book Pervasive Information Architecture, Designing Cross-Channel User Experiences defined seven items to keep in mind when designing a cross-channel experience:

  1. Customer focused
  2. Consistent
  3. Recognisable
  4. Channel Specific
  5. Complementary
  6. Measurable
  7. Anchored within the organisation.

Let’s dive into all seven, so you too can deliver an optimal cross-channel customer experience for your clients!

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Posted in Content Marketing, Inspiration | one respons

How To Hire A Professional Content Marketer For Your Business: Tips And Tools

How To Hire A Professional Content Marketer For Your Business: Tips And Tools

This is a guest post by Gloria Kopp.

As a small to medium sized company, it’s typical to have an ‘all hands on board’ approach to operating. You are often made to wear multiple hats and do a variety of different jobs, which can not only be overwhelming but may also extend beyond the capabilities of your skillset. Because of this, outsourcing certain tasks can start to make a great deal of sense.

You will quickly find that content creation is a large portion of keeping your business updated and relevant online. Search engines and readers alike love to see fresh, new content, updated regularly. While you could spend all of your time dedicated to this task, delegating it to a professional leaves you free to focus on the rest of your business needs.

The person you choose to create and market the content for your business will essentially become the voice of your company and brand. It’s for this reason that this is such an important decision when it comes to finding and hiring that person. Here are some excellent tips for what to look for when hiring your content marketer, so you attract and find the best person for the job, who will put the best face on your company.

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Posted in Content Marketing | 2 responses

A Classic Formula For Writing Headlines That Will Explode Your Business

The Headline Formula That Will Urge Your Readers To Click Every Time

Let us ask you a question, what made you click on this post’s headline — whether you saw it on Facebook, Twitter, Google, or in an email?

Maybe you clicked it because it promised to solve a problem for you — how to write better headlines?

Or maybe because it promised you could learn to start writing headlines the right away?

Just like when you want to write copy for an advertisement, when doing content marketing it is crucial, to begin with, a stunning, attention-grabbing headline.

According to David Ogilvy, also known as “The Father of Advertising”, author of Confessions of an Advertising Man:

“on average, five times as many people read the headline as read the body copy. If you haven’t done some selling in your headline, you have wasted 80 percent of your client’s money.”

If you were not convinced yet, those should be some powerful words which should motivate you to start paying more attention to your headlines. Especially in today’s worlds where there is a rapidly shrinking attention span happening. Next, to that, there is advertisement everywhere and lots of content competing to get the attention of your target audience.

In other words, headlines are more important than ever!

In this blog post, we will talk you through an effective formula known as the Four U’s. The Four U’s is a strategy developed by Michael Masterson, and if you want to dig even deeper after reading this post, we suggest reading “The Copywriter’s Handbook” by Robert Bly – a must-read for copywriters, advertisers, and marketers.

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Posted in Content Marketing | 6 responses

Content Marketing KPI’s: How To Get Started

Content Marketing KPI's: How To Get Started

Everybody it seems is doing Content Marketing nowadays. Or at least thinking about doing Content Marketing. Whether it is through one of their social channels, or via their owned properties like their website. Content Marketing is  🔥

As a Content Marketer, though, it’s simply not enough to simply do research, write, publish, and then repeat the circle again. You must measure the impact that your Content Marketing is having on your business. This holds true when you’re just starting with your Content Marketing or just periodically. You need to ask yourself three important questions:

  1. What is the desired or anticipated outcome?
  2. What data can and will be collected?
  3. What are the indicators of failure or success?

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Posted in Content Marketing, Lead Conversion | no responses

How to Come Up with Great Blog Post Ideas Consistently

How To Come Up With Great Blog Post Ideas Consistently

If you’ve been following our blog for some time now, you should know that content marketing is a powerful way to market your company online. It’s a way to demonstrate your expertise and increase your online following, all in all, to help you gain more leads for your company and help you sell more.

But how many times has this happened to you? You sit down to write a blog post and… nothing.

You’ve been writing for some time now; you see the traffic coming in every day. But no matter how long you sit and stare at your screen, it’s still just… nothing.

Coming up with a constant flow of ideas to write about for your audience can be hard. How do you keep the ideas and creativity constantly flowing to ensure consistent traffic, leads, and conversions?

Here’s the good news, however: Everyone gets stuck sometimes, but there’s a much better way to come up with content ideas than just staring at your screen and waiting for a miracle.

But before we give you specific topics and ways to generate blog topics, there are two key principles you need to keep in mind:

  1. Write about your niche, not your product. Even more so when you’re just starting out, and nobody heard about you yet, people don’t search for your product name or categories. Most people search because they’ve got a problem and they are searching for information or a solution to their problem. Content that is relevant to the life of your audience is way more valuable than content just hammering out product specs. Think of it like this, what would you rather click on: “Content Services $150” or “How to Promote Your Content”?
  2. Deliver value. Content marketing should deliver entertainment and/or educational value to your audience. Always make sure that your target audience will be interested, be intrigued, is having fun, or will learn, the next time that they are engaging with your content. Practising Customer Development is not only to learn about whether or not your product or services are solving the problems of your potential audience, but by doing customer development you can also learn and discover topics of value for your audience.

By keeping these two items in mind, let’s dive into different ways on how you can come up with ideas for your content machine.

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Posted in Content Marketing, Inspiration | 13 responses

SEO Strategies To Get Your Startup Off The Ground

SEO Strategies To Get Your Startup Off The GroundThis is a guest post by Nate Vickery.

Startups are very fragile. In fact, they are so fragile that the vast majority of them doesn’t make it past year 2 or 3. There are innumerable reasons as to why this happens and among those reasons is that they often simply do not find enough customers to become financially viable. And when a startup has difficulties doing this, the support of investors also tends to weaken.

In today’s world, startups are just as likely to find customers online as they are offline. In fact, for many of them, the customers will almost exclusively exist and do business online. Some of them will not even exist outside the web.

As a result, it becomes quite obvious that a startup needs to be as visible as possible online if it is to survive and as we all know it, no one (or at least almost no one) is visible online without a bit of Search Engine Optimisation (SEO).

In short, a startup simply has to do SEO if it is to survive.

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Posted in Content Marketing, Inspiration | no responses

7 Industry Experts Share Their Best Kept Social Media Secrets

Industry Experts Share Their Best Kept Social Media Secrets

Every company is different; every social media network has its quirks.

If you’re a startup, it can be difficult to get started with your marketing efforts on social media. How did other companies deal with these struggles?

Are you looking to step up your social media marketing game?

Wondering what tools and tactics the pros are using?

We asked some top social media experts to share us their tools and tactics. The question we asked all of them was:

If you are starting out with your company, maybe you’re in the pre-launch phase or your just launched the first version of your product. How do you build your social media following when no-one ever heard about you yet?

How did you build engagement with your new followers and how did you attract them in the first place? What networks did you use?

Can you describe your ultimate growth technique for building and launching your company on social media and how can people implement that for their companies?

In this article, we’re going to look at their answers, and you’ll discover seven ways you can start and stay ahead of your competitors on the social media curve. This is who they are, from William Harris (Elumynt) to Sujan Patel (Web Profits) and all the brilliant minds in between.

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Posted in Content Marketing, Inspiration, Social Media Marketing | 2 responses

Subject Line Strategies Guaranteed to Increase Your Open Rates

Subject Line Strategies Guaranteed to Increase Your Open RatesEverybody knows the importance of email marketing. More than 34% of the people worldwide use email. But if you look at your inbox, how many unread emails do you’ve got? 400? 900? Or maybe, if you’re like us and are subscribed to countless different mailing list, 6.702 emails? And that is only in our inbox (not counting every email that is automatically sorted out using rules in our Gmail).

Everyone gets tonnes of emails every day, and a lot of them are never opened. The chances of your email being ignored are pretty high. No matter what you might think, people do judge emails by their subject lines.

According to research done by Convince and Convert, 33% of email recipients decide if they are going to open your email or not based on only the subject line and 69% of email recipients also report email as spam based solely on the subject line.

Knowing this you might start to rethink your subject lines. After all, you do want your email to get open-end, read, and clicked right? Knowing that it all start with the subject line, let’s dive into some tips actionable tips you can start implementing straight away.

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Posted in Content Marketing, Email Marketing | 4 responses

Content Creation: How to Steal Your Way to Successful Content

Content Creation: How to Steal Your Way to Successful Content

This is a guest post by Janice Kersh.

Today, we will explore one of the seven deadly sins of marketing – stealing content. But, wait… isn’t that a black hat tactic? Why are we discussing theft in a place like this? Well, it is time for a revelation. In truth, there is one way to steal content in a purely white hat fashion: steal it from yourself.

All of us have published interesting infographics, blog posts, videos, and emails that stand out from the rest and receive significant engagement (we secretly wish all of our content could bless us this way). If only we could reuse the content that shines a little brighter, without negatively affecting SEO… Well, we can, and here is how.

Why Wouldn’t We Want to Reuse Content?

Before we begin “repurposing” our online content, we need to understand what can go wrong. Duplicate content can have a detrimental effect on SEO. Even if we copy content from ourselves, this can appear deceptive in the eyes of search engines. Though it won’t get our content banned, having duplicate or very similar information at more than one URL will force Google to choose only one page to index. If the search engine happens to pick an externally-hosted piece, our websites can lose page rank. Losing our page rank position is what we want to avoid at all costs.

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Posted in Content Marketing, Inspiration | one respons

6 Content Creation Tips For More Relevant Visitors

6 Content Creation Tips For More Relevant Visitors

After reading our previous articles on “How to Build a Successful Content Marketing Plan” and “8 Content Marketing Mistakes That Are Costing You Leads”, you’re already having a running start with your content marketing plan. And of course, you’ve got to because online ads are working less and less.

You’ve begun to see that by using good content you can start working on your company’s branding and brand awareness.

Even better, after working hard for some time, you manage to become an online authority and get that sought after expert status 😉

By using content marketing, people will start to see you as the expert in your domain. With you being perceived as the expert, your content will get more backlinks, shares, likes, retweets, etc. which in the end will result in more visitors to your website.

Visitors will start to notice you; they think you know what you’re talking about, that you’re always informed about the latest trends AND that you’re ready to share all these tips for free with them. All in all, this is resulting in you leaving a fantastic first impression.

The end goal for you? Trying to convert these visitors into a customer of course!

Consistent usage of relevant, engaging content will attract more visitors and more (relevant) visitors will in the end turn into more profit for your business. In this article, we will dive into six tips for content creation. Six tips to keep that content machine running.

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Posted in Content Marketing, Email Marketing, Social Media Marketing | no responses

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